TENANT FAQs

If your emergency is during normal business hours, you can call the office at 727-848-2560 or after normal hours, via your tenant portal using the maintenance request tab.

Please note that an emergency is:

• Flood due to broken pipe or water leak that can't be stopped,

• No power to the house (that's not caused by an outage via the power company or an unpaid utility bill),

• No water to the house (that's not caused by an outage via the water company or an unpaid utility bill),

• Sewage backing up into the house

• or other dire issue that can put the property or yourself in danger.

• The air-conditioner not working is NOT considered an emergency unless the temperature outside is over 100°F. If your air conditioner goes out over the weekend, we'll send a repair person on the next business day. If you insist that the AC repairman come on the weekend you'll be charged the Emergency Service Call portion of the invoice.

If your AC is not working, you must first turn the breaker completely off and turn it back on again. If the AC doesn't come back on within 5minutes, submit your maintenance request.

If the thermostat isn't working, check and replace batteries.

If your AC is running but not cooling, shut the unit off. Leave it off for about an hour, then turn it back on no lower than 78°F to see if it cools. During the summer, AC units can overheat causing them to freeze up and sometimes need to be defrosted. Overheating is caused by setting temperatures too low (75 degrees).

Please note: If temperatures are over 95°F, please keep your thermostat set no lower than 78°F to avoid overworking the unit.

In case of fire or other highly dangerous situations please call 911 immediately, then notify us after. If your matter is not considered an emergency it will be addressed the next business day.

AC Filters: Tenants are to change AC filters at minimum, every 30 days. If you do not know how or don't know what size or kind to use, ask us. We would be happy to walk you through the process. You can use any brand or type of filter you want, but we recommend the inexpensive blue or green filters that can be found at Home Depot or Walmart.

If AC filters are not changed frequently enough, especially if you have pets, they can clog the AC and or Heating unit, and cause damage. You will be responsible for the cost of any repairs if your dirty or missing filters are the cause of the damage.

Filters for other Appliances: Tenants are responsible for the cost to replace any fridge/reverse osmosis/soft water system, or any other filters needed in the house as required. If your equipment does not state how often or what type of filter you need, you can search online using the make/model # of your appliance.

Garbage Disposal: If your disposal is not working or seems jammed you need to ensure that it is free and clear of all debris. Once you know it's clear, push the small reset button at the bottom of the disposal under the sink. Never put your hand in a disposal that is not unplugged. DO NOT put Draino down a disposal as this will ruin it. If we have to send a vendor out and find that it was something tenant caused you will be responsible for the cost of the service call.

Garage Door: If your door stops intermittently going up or down, you need to ensure the eyes (little cameras/sensors at the front bottom of the door) are aligned and both green. If the button on the wall isn't working, check the breaker. Turn the breaker completely off and turn it back on again. If the remotes are not working, you will need to change the batteries as well as reprogram the remotes. If you can hear the motor running but the door won't go up or down, turn the breaker off immediately and leave it off. Submit a maintenance request.

Lawns & Landscaping and Gutters & Downspouts: Landscaping and mowing the lawn are the responsibility of the tenant. You need to ensure all trees, bushes, and shrubs are trimmed adequately and in a timely manner. All weeds are to be pulled in a timely manner, as well as keeping your yard neat and clean. Gutters must be cleaned out as needed to prevent roof leaks and downspouts must be properly attached and clear of debris. If roof leaks are caused by clogged gutters, you will be responsible for the cost of the roof repair as well as the cleaning out of the gutters.

Leaks: If you have a toilet running, leaking, or overflowing shut off the toilet valve immediately to prevent further damage. If you have a leak under the sink be sure to shut off the water valve to the sink immediately. If you cannot get the leak to stop from a valve being shut off, or have a flood you need to shut off the main water valve immediately.

Paint & Walls: You are required to leave the walls in the house in the same condition or better than when you moved in. If you hang any items, all holes need patched and repaired (to be put back to move in condition). If you want to paint anything in the house you are required to submit a written request and get written approval prior.

Walls: You are required to leave the walls in the house in the same condition or better than when you moved in. If you hang any items, all holes need patched and repaired (to be put back to move in condition). If you want to paint anything in the house, you are required to submit a written request and get written approval prior.

Plumbing: If you have any kind of clogs or stoppages in the house and you're not on a septic system, you will need to try Draino and a plunger prior to sending in a maintenance request. Any backups caused by tenant's hair, foreign objects, debris, etc. will be at tenant's expense.

Pool service: If your property includes pool service the pool person will come weekly. Tenants are not to change or turn off ANY settings for the pool (including the pump). Tenants need to ensure the water level is adequate for the pool at all times and report to the management company if not. Tenants are to ensure pool is being serviced as well as report if there are any issues. If your pool is inaccessible at any time for service, you will be charged and your pool will not be serviced until the next scheduled service. Pets are to be contained on service days.

Power Issues: If you have power out to an appliance, Air conditioner, or any other part of the home, you are required to check for a tripped breaker or reset a GFI outlet before calling or emailing a repair request.

Septic Systems: Use water efficiently to prevent overworking the septic system. During heavy rainy periods, limit and spread out use of your washer or dishwasher to prevent the drainfield from becoming oversaturated. Do not put anything down the sinks or toilets that could clog the system and cause the tank to back up into your home. Check the filter periodically to make sure it doesn't become clogged.

Smoke detectors & Light bulbs: Tenants are responsible for changing the smoke detector batteries as needed, as well as replace all bulbs inside when burnt out.

Screens: Screens are inspected prior to your move-in and in good repair. Any screens that are ripped or pulled out during your tenancy regardless of the cause are the tenant's responsibility.

Keep in mind:

• Tenants are responsible for payment of any repairs that are due to your negligence or acts of omission. All repairs needed or made must be reported to the office and copies of invoices must be supplied.

• If you do not keep an appointment made with a vendor, or call to cancel (no call, no show), you will be charged for the service fee of the technician going out to your property. If your rent check bounces due to insufficient funds, you will be charged an NSF fee equal to 5% of your rent and a late fee equal to 10% of your rent. If payment is not made immediately, you will also be charged a process service fee of $25.00 if we have to post a 3-day notice for non-payment of rent.

• All rent paid after the 5th of the month, is required in certified funds only.

• You are NOT allowed to bring an unauthorized pet on the property, even if it's only a "few days". All pets are to be approved by the owner and once approved you will be charged a minimum of $300 non-refundable pet fee.

• Any glass broken on the property is the tenant's responsibility to clean up or repair regardless of how the glass was broken including windows on the house or doors.

• We will contact you approximately 6 weeks prior to the expiration of your lease agreement to discuss renewing and any new terms.

• For any questions not covered herein, please contact the office at 727-848-2560.